By the end of the session learners should be:

• able to spell out the BEAM grievance handling structures/committees, composition and their roles;
• familiar with the types of grievances that fall within the jurisdiction of the Grievance Handling Committees at the community and district levels;
• familiar with the concept of collective grievances;
• process of routing grievances from community to the district level; and
• familiar with the BEAM whistle blower facility and its components

A District GHC shall comprise of:

• The Social Services Officer of the District Council (Chairperson)
• Chairperson of Council’s Social Services Committee
• Chairperson of the District CPC;
• CSO representative; and
• DCWO (Secretary).