MoPSLSW —E-Learning

In this course you will go through 7 modules

each modules has a set of slides that you will go through

at the end of each module expect a funny and exciting quiz

Grievances can be handled by either the Project management committee or escalated to Project appeals committee

The following is a list of possible complaints
Exclusion from participant list despite meeting criteria, or being more needy than others included on participant list
Inclusion of community members who do not comply with selection criteria
Household rotated off the programme before the end of the three-month period
Physical or verbal abuse by officials or other participants

Refer to Operational Guidelines for Procedures of handling grievances by the Project management committee and the Appeals CommitteeOperational manual

Communities may bring the following grievances directly to the attention of the DSSO or the Project Coordinator on projects funded by development partners

Working hours are stretched beyond 5 hours
Abuse of non-labour project inputs by PMC members
Lack of confidence in the PMC
Unfair treatment of women at the project site e.g. sexual harassment of women, etc
Women denied breast feeding time by members of the Project Committee
Preferential treatment of some members of the project beneficiaries

If no immediate solution is from the DSSO/Project coordinator issue will be referred to the DA, Town Clerk or MPSLSW Head Office

Refer to Operational Guidelines for Procedures of handling grievances by the Project management committee and the Appeals CommitteeOperational manual

Quiz Test

Question 1 of 2

Suppose you are the chairperson of the project appeals committee, a local member approaches you to complain about the behaviour of one project management committee member that he has possibly included one of his relatives in the project. What would your action to this complaint?

a. Immediately take that complaint up to the District Appeals committee
b. Include the complaint in the next agenda of the Community appeals committee to be deliberated
c. Deal with the complaint alone and give a response

Question 2 of 2

As a member of the Community appeals committee, you are approached by a participant complaining that she has been denied breast feeding time by the Project committee. How would you handle such a case.

a. Refer the issue for the attention of the DSSO or Project coordinator
b. Approach the PMC to discuss the issue
c. Table the case before the Community appeals committee for resolution

Flip me up for your score

Previous Proceed

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Admin Reports

1

A list of the CPC focal persons giving names, functions, villages and (if possible) the number of a telephone where they can be reached

2

Copies of Form 12 (Household level verification)

3

Copies of Form 13 (Ward level verification summary)
Beneficiary Reports

1

A divider for filing the copies of Form 4 (receipt of beneficiary cards)

2

Copies of Form 7 (Follow up of beneficiaries that did not collect transfers)

3

Copies of Form 7.1 with attached uncompleted Forms 1
Households Changes Reports

1

Copies of Form 9 (Change of household structure)

2

Copies of Form 10 (Change of representative)

3

Copies of Form 11 (Exclusion of a household)