The National Case Management System (CMS)

Ministry of Public Service, Labour and Social Welfare CHILD PROTECTION SERVICES

The Department of Social Development aims reduce poverty and enhance self-reliance through the provision of social protection services to vulnerable and disadvantaged groups in Zimbabwe. The main aim of this module is to help learners understand policy and logical underpinnings of the The National Case Management System (CMS) programme

The National Case Management System

Case Management also applies to BEAM, AMTO, Drought relief cases as part of the continuum of care in Social Protection.

A Multisectoral Program:

The National Case management system guides Child Protection and Safeguarding interventions across all sectors

    A Whole of Government approach:

    It is the Government’s approach to implement legislation and policy guidance that respond to Child Protection and Safeguarding




By the end of the Module the learner will be able to explain
the following: —

1 /

What is Case Management?
AvatarA structured collaborative process which involves different stakeholders to addressing child rights violation and providing support to the victims. It helps to comprehensively solve the challenges through:-
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2 /

Case Management Principles

Based on Sound Knowledge of Child Development and Child Rights

"Do no harm"

Ensure Accountability

Non-Discrimination

Based on Sound Knowledge of Child Development and Child Rights

Provide Culturally Appropriate Processes and Services

Seek Informed Consent and/or Informed Assent

Respecting Confidentiality and Sharing Information on a Need to Know Basis

Prioritize the Best Interests of the Child

Maintaining Professional Boundaries and Addressing Conflicts of Interest

3 /

Summary of Case Management System

    Case Management comprise of all of the following systematic and sequential processes:
  • Referral and Intake (registration)
  • Assessment of needs - Diagnosis
  • Case/Care Plan
  • Implementation of the Case Plan
  • Review of the Case Plan
  • Case Closure/Resolution
4 /

The Legal Framework that is Implemented through Case Management
AvatarChildren’s Act Chapter 5:06; Criminal Law Codification and Reform Act
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5 /

Why do we do Case Management?

  • To organise and carry out work, in a standard manner
  • So that cases are handled in an appropriate, systematic, and timely way
  • It is common strategy for addressing cases, so practitioners can also apply the Case Management in cases of Adult Welfare Programmes, Disability and Pauper Burial
  • Ensures quality, consistency and coordination in services.
6 /

Core Characteristics of Case Management

  • Children are not considered in isolation from family and community - case management is family focused, but child centred.
  • To ensure that concerns are addressed systematically in consideration of the best interests of the child.
  • The process should involve children’s meaningful participation and family empowerment throughout
7 /

Case Management is Child Centred

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8 /

Core Characteristics of Case Management

  • Children are not considered in isolation from family and community - case management is family focused, but child centred.
  • To ensure that concerns are addressed systematically in consideration of the best interests of the child.
  • The process should involve children’s meaningful participation and family empowerment throughout
9 /

Case Management is Rooted in the Restorative Practice Model

Restorative Practice Model
10 /

When to Use the Case Management Process?

Case management can be used in emergency and development settings. To address a range of issues including:

Our Programs

HSCT

Harmonised Social Cash Transfer

CPS

Child Protection

BEAMBasic Education Assistence Module

PA


Public Assistance

Food Mitigation


Food Deficit Mitigation





Disability

PP

National Drought Fund


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